Refund Policy

Version 1.0 · Effective on Phase G launch · Publisher: SimplePlay2000 Ltd.

TL;DR

• 7-day free trial, administered by SimplePlay2000 Ltd. directly in the SimplePlay2000 application. No credit card, no payment authorization, no billing information collected during the trial. No third party (including Lemon Squeezy) sees or handles the trial. There is no charge to refund during the trial because no money changes hands.
• Annual subscription (USD $49.99/year) starts only when the customer affirmatively clicks a purchase button inside the application. The credit card is collected at that moment, not before. The trial does NOT auto-convert; the customer must explicitly choose to buy.
• All sales are final once payment is taken. The paid year is non-refundable.
• Cancel Subscription in the in-app Account modal turns off auto-renew. It does not refund the current paid year.
• Guaranteed refunds are issued for verified duplicate charges and demonstrated payment-method fraud. Discretionary refunds may be issued for service unavailability on our side lasting more than 30 consecutive days.
• We respond to chargeback requests with this document, the customer's purchase + activation + last-active timestamps, and the in-app consent record.

For payment processors and chargeback adjudicators

This section is addressed directly to issuing banks, card networks (Visa, Mastercard, American Express, Discover), and any compliance officer or adjudicator reviewing a dispute filed against a SP2K* / SIMPLEPLAY2000 charge originating from Lemon Squeezy on behalf of SimplePlay2000 Ltd.

Key structural facts about every SimplePlay2000 charge

1. The customer had 7 full days of unrestricted access to the product before any payment instrument was collected. SimplePlay2000 Ltd. administers a 7-day fully-featured free trial directly through the SimplePlay2000 application. During the trial, no credit card, debit card, bank account, recurring-billing authorization, or pre-authorization hold of any kind is collected by SimplePlay2000 Ltd., by Lemon Squeezy, or by any third party. See Section 1 below.
2. No trial-to-paid auto-conversion occurs. Unlike "free trial converts to paid subscription unless you cancel" models, SimplePlay2000's trial does NOT automatically enroll the customer in a paid subscription. The customer cannot be billed unless they affirmatively click a purchase button inside the SimplePlay2000 application and complete a Lemon Squeezy checkout form with their payment information.
3. Every charge is preceded by an explicit, customer-initiated purchase action. At the moment of purchase the customer (a) clicks [BUY NOW] on the in-app splash or [RENEW SUBSCRIPTION] in the in-app Account modal; (b) sees an embedded Lemon Squeezy checkout displaying the $USD 49.99 price, annual term, and refund-policy link; (c) enters their own payment information; (d) acknowledges the consent items listed in Section 7; (e) clicks the final purchase button. Each step is logged.
4. The product is functional and delivered immediately. Lemon Squeezy delivers the signed license key to the application within seconds of successful payment. The customer's installation is converted from trial to paid status automatically. No physical shipment is required.
5. The product description, terms, and price are unambiguous and disclosed at multiple points before the customer can be charged: on the public website, in the in-app pricing card, in the Account modal, in the Lemon Squeezy checkout, and in this refund policy. The customer must affirmatively acknowledge the terms at checkout (Section 7).

Evidence we provide on dispute

For every chargeback, SimplePlay2000 Ltd. submits through Lemon Squeezy's dispute-response interface:

• This refund policy document (current version, with effective date).
• The Lemon Squeezy order record (order ID, timestamp, amount, currency, customer email, payment method type).
• The customer's trial-start timestamp from our license server (proving 7 days of access before any payment).
• The customer's affirmative consent record from the checkout flow (Section 7).
• The customer's last-active timestamp on each activated device (proving continued use of the product after the disputed charge).
• Any in-app cancellation events (proving the customer had a working, immediate, no-charge path to stop further billing — Section 4.1).
• Any support correspondence with the customer.

Common chargeback claims and our defense

What we ask of the adjudicator

When weighing a SimplePlay2000 chargeback, we ask the issuing bank / card network to consider:

• The customer chose to install and run software branded "SimplePlay2000" on their own machine.
• The customer used that software for at least 7 days before payment was collected.
• The customer affirmatively clicked a purchase button inside that software to be charged.
• The customer entered their own payment information into a checkout form that disclosed the price, term, and non-refundable nature of the purchase.
• The customer continues to have full software functionality, and has a free, in-app, immediate path to stop future renewals.

We respectfully request that disputes inconsistent with these facts be ruled in favor of the merchant.

1. Free Trial

SimplePlay2000 includes a 7-day free trial, fully featured. The trial is administered by SimplePlay2000 Ltd. directly through the SimplePlay2000 application — not through a payment processor, not through a subscription-management service, not through any third party.

1.1 How the trial begins

• The customer downloads SimplePlay2000 from simpleplay2000.com and installs it on their machine.
• On first launch, the app contacts SimplePlay2000 Ltd.'s license server, which records the machine's hardware identifier and issues a time-limited trial license (cryptographically signed, expires 7 days from first launch at 3:00 AM local time).
• The customer is not asked for a name, email, credit card, billing address, or any other payment-related information at any point during this process.

1.2 What is NOT collected during the trial

For the full 7-day trial window, the following are not collected, requested, or stored by SimplePlay2000 Ltd., by Lemon Squeezy, or by any other party on behalf of SimplePlay2000:

• Credit card or debit card information
• Bank account information
• Billing address
• PayPal / Apple Pay / Google Pay / Cash App or any other payment-method authorization
• Recurring-billing authorization or pre-authorization hold

There is no payment instrument on file during the trial. There is no charge being held or scheduled. There is nothing to refund during the trial because no money has changed hands.

1.3 What the trial covers

• All features of SimplePlay2000 are available during the trial — full cue grid, playlists, announcements, recorder, two activation slots, and every other feature of the paid product.
• The trial license can be activated on up to 2 machines, matching the paid subscription's 2-activation limit.

1.4 When the trial ends

• On the 7th day at 3:00 AM local time, the signed trial license expires. The app remains open, the customer's show files remain intact, and the application is fully editable — but audio output is disabled until the customer either purchases a subscription or stops using the application.
• The customer can purchase at any point during the trial (the [BUY NOW] path on the in-app splash, or [RENEW SUBSCRIPTION] in the in-app Account modal) or after the trial expires.
• Any unused trial time at the moment of purchase is added to the front of the paid 365-day term. A customer who buys on day 3 of a 7-day trial receives 365 days + 4 days = 369 days of paid access from the moment of purchase.

1.5 Lemon Squeezy's role (and what triggers it)

Lemon Squeezy (lemonsqueezy.com) is the payment processor used by SimplePlay2000 Ltd. for the purchase transaction. Lemon Squeezy has no involvement in the 7-day trial — they do not see, host, or administer it. Lemon Squeezy enters the picture only when the customer affirmatively chooses to purchase by clicking [BUY NOW] / [RENEW SUBSCRIPTION] inside the application. At that point, an embedded Lemon Squeezy checkout opens, the customer enters payment information for the first time, the charge of USD $49.99 (plus any applicable tax) is processed, and Lemon Squeezy delivers the paid license key back to the application via a webhook to our license server.

This sequence is important for chargeback defense: there is no point at which a customer is "auto-enrolled" into a paid subscription, no point at which a free trial "rolls over" into a charge, and no point at which Lemon Squeezy bills a customer who has not affirmatively clicked a purchase button inside the application.

2. Annual Subscription

• The subscription is USD $49.99 per year, billed annually.
• No credit card is collected during the 7-day free trial. Payment information is collected only when the customer chooses to purchase (during trial or after).
• The subscription term is 365 days from the date of payment, with expiry snapped to 3:00 AM local time at the moment of purchase to avoid mid-show interruptions. Customers always receive a minimum of 365 days of access.
• Subscriptions auto-renew by default. The in-app Cancel Subscription button turns off auto-renew so the next year's charge does not occur. Cancelling auto-renew does not refund the current paid term; the customer retains full functionality through the end of the term.

2.1 License Verification Requirements

SimplePlay2000 verifies the active license by connecting to our server (simpleplay2000.com) on app launch and periodically while running. Internet connectivity is required at the renewal intervals described below — not constantly — and is used strictly for the sole purpose of license renewal and verification. Once a renewal check completes successfully, the Software operates offline for the duration of the renewal window: sessions, recordings, and live shows all run without internet. Only the next scheduled renewal requires a connection. That intermittent connectivity is non-negotiable, however — without it, audio playback will be disabled when the next renewal falls due. There are no exceptions and no offline-only license tier.

What the connection is used for — and what it is not. The connectivity required by this section is used solely for license renewal and verification with our server. The Software does not transmit telemetry, usage analytics, audio content, show files, recordings, MIDI mappings, or any other information beyond what is strictly necessary to confirm your license is current. The license renewal traffic itself is the entire purpose of the connection requirement; there is no other data-collection layer riding alongside it.

Trial users (no paid subscription):

• The free trial — including any promotional extension — runs fully offline for its entire length. It requires no internet connection to keep working and is never disabled for connectivity.
• The trial ends only when its days elapse (expiring at 3:00 AM local time on the final day), at which point audio is disabled until a subscription is purchased and activated.

Paid subscribers (annual subscription active):

• Up to 7 days of offline operation between successful server checks is supported — sufficient for venues without internet access, travel, and short-term offline work.
• After 7 days without a successful check (Day 8 onward), the app requires an internet connection before audio is enabled. A single brief connection (phone tether, hotel wifi, etc.) restores audio in seconds.
• A successful server check happens automatically on every app launch with a working internet connection, and also via a periodic background check while the app is running.

The verification check is automatic and silent; customers are not asked to enter credentials or take any action beyond having an internet connection available. The purpose of periodic verification is to enforce subscription terms, propagate cancellations or revocations to all activated devices within a bounded window, and confirm the system clock has not been tampered with (Section 2.2).

Customers who cannot meet these connectivity requirements — for example, operators running exclusively on airgapped networks for extended periods, or those without any path to internet access — should not purchase a subscription. By starting the free trial or by purchasing SimplePlay2000, you affirmatively acknowledge these requirements. Failure to meet them is not grounds for a refund, a chargeback, or any other form of monetary recourse against SimplePlay2000 Ltd.

2.2 System Clock Integrity

SimplePlay2000 cross-checks the local system clock against authoritative server timestamps on every license verification. An accurate, untampered-with system clock is a fundamental condition of using the Software.

If the system clock is detected to have been set backward (whether manually by the user, by malicious software, or by a hardware failure such as a dead motherboard battery):

• Audio playback is disabled immediately.
• An on-screen notice instructs the customer to correct the system clock and restart the app.
• Once the clock is correct and the app re-verifies with our server, audio is restored automatically.

The Software does not distinguish between deliberate clock tampering (intended to extend a trial or bypass an expired subscription) and accidental clock issues (timezone confusion, dead CMOS battery, NTP misconfiguration). Both states disable audio for the same reason: the Software cannot verify the customer is using their subscription within the time window they paid for.

Recovery is always available and free of charge: set the system clock to the correct date and time, restart the Software, allow it to verify with our server, and audio resumes. No support ticket is required for the routine case.

By starting the free trial or by purchasing SimplePlay2000, you affirmatively agree that:

1. Your operating system's clock will be set accurately and will not be manipulated to circumvent the trial countdown, an expired subscription, or any other time-based enforcement of this license.
2. If clock tampering is detected — for any reason — audio output will be disabled, and that condition will not constitute grounds for a refund, a chargeback, or any monetary claim against SimplePlay2000 Ltd.
3. Restoration is purely mechanical: correct the clock, restart the app. SimplePlay2000 Ltd. is not obligated to provide manual unlock codes, override licenses, or customer-service intervention for clock-related lockouts.

3. Refund Eligibility

All sales are final. Because no credit card is collected during the 7-day free trial, customers have 7 days of fully featured product access before any payment is taken. The decision to purchase is therefore an informed, affirmative act made after evaluating the product.

3.1 Standard policy: no refunds

• The annual subscription is non-refundable for the full 365-day paid term.
• The in-app Cancel Subscription button turns off auto-renew so the next year's charge does not occur. It does not refund the current paid term.
• Customers retain full functionality through the end of the paid term whether or not auto-renew is on.
• The subscription is limited to 2 activations, and activations are not transferable between machines — there is no machine-swap or release mechanism. A need to change machines (upgrade, replacement, workflow change) is not grounds for a refund.

3.2 Guaranteed refunds (always corrected)

The following situations are always corrected, without discretion:

• Verified duplicate charges. If the customer was charged more than once for the same subscription term, the duplicate is refunded in full through Lemon Squeezy within 7 business days of verification.
• Demonstrated fraudulent use of the customer's payment method. If the legitimate cardholder did not authorize the purchase, the charge is refunded in full and the associated license key is added to our revocation list.

3.3 Discretionary refunds (case-by-case)

We reserve the right to issue a discretionary refund outside the standard policy in the following circumstance:

• Service unavailability lasting more than 30 consecutive days where the cause is on our side — not the customer's device, network, operating system, or compliance with the connectivity requirement (Section 2.1).

Discretionary refunds are evaluated case by case and are not guaranteed. Requests should be sent to the support email below.

4. Cancellation vs. Refund

These are two different actions. Cancellation is customer-initiated and automated; refund is the discretionary exception process.

4.1 Cancel Subscription (auto-renew off)

• Open SimplePlay2000 → open the Account modal → click Cancel Subscription.
• Effect: auto-renewal is turned off. The next year's charge will not occur.
• The customer retains full functionality through the end of the current paid term (the day before renewal would have happened).
• This is not a refund. The current paid term is not refunded.

4.2 Request a discretionary refund

For the limited circumstances in Sections 3.2 and 3.3 (duplicate charges, fraud, prolonged service failure on our side), email the support address in Section 9 with:

• The customer's email used at purchase
• The Lemon Squeezy order ID or last 4 of the card charged
• A description of the circumstance

Discretionary requests are reviewed within 7 business days.

5. What Happens After a Discretionary Refund

When a refund is granted under Section 3.2 or 3.3:

• The license key associated with the refunded purchase is added to our revocation list.
• On the next app launch (or next periodic license check, see Section 2.1), audio output is disabled on all activated devices for that key.
• The app remains installed and the customer's show files remain intact. The customer may purchase a new subscription at any time to restore audio.

A customer who simply cancels auto-renew under Section 4.1 keeps full functionality until the end of the paid term; no revocation occurs until the term naturally expires.

6. Chargebacks

See the "For payment processors and chargeback adjudicators" section above for the full structural defense, the per-reason-code claim/defense table, and the evidence SimplePlay2000 Ltd. submits on every dispute. This Section 6 is a customer-facing summary of the same posture.

Why we ask customers to use Section 4 before initiating a chargeback

The standard refund policy is "all sales final." Customers who believe a refund is warranted under Section 3.2 or 3.3 (duplicate charge, fraud, prolonged service failure) should email the support address in Section 9 first. That path is:

• Faster — discretionary refund requests are reviewed within 7 business days; card-network chargebacks typically take 30–90 days to resolve.
• Automated and immediate in the cancellation case — auto-renewal can be turned off instantly via the in-app Cancel Subscription button (Section 4.1) at no cost and with no support correspondence required.
• Lower-impact for the customer — chargebacks can affect the customer's account standing with their card issuer; cancellation and discretionary-refund requests do not.

Chargeback claims of "unrecognized charge," "didn't authorize," "didn't know I'd be billed," "trial auto-converted without consent," or "goods not as described" are inconsistent with the structural facts of how SimplePlay2000 is sold (7 days of free product access before payment, affirmative in-app click required to be charged, no auto-conversion of trial to paid, full product functionality delivered immediately on payment, explicit consent acknowledgment at checkout). These disputes will be defended with the evidence package described in the chargeback-adjudicator section above.

7. Customer Consent at Checkout

At checkout, the customer sees and must affirmatively acknowledge each of the following before payment can be completed. The customer's acceptance of the Terms of Service is conditional on agreement to each item below; the customer cannot proceed to payment without checking each acknowledgment.

• The annual subscription price (USD $49.99 / year), plus any applicable sales tax computed and collected by Lemon Squeezy at checkout based on the customer's billing-address location.
• That the 7-day free trial precedes payment and no credit card is collected during the trial.
• That all sales are final — the paid year is non-refundable.
• That the in-app Cancel Subscription button turns off auto-renew only; it does not refund the current paid term.
• Internet connectivity is required at license renewal intervals, and strictly for the sole purpose of license renewal. The Software does not require constant connectivity — once a renewal check completes successfully, sessions, recordings, and live shows run offline. Only the next scheduled renewal needs a connection. The free trial runs fully offline for its entire length and requires no connection; paid subscribers must connect at minimum once every 7 days (Section 2.1). The connection is used solely to verify your license with our server — no telemetry, analytics, audio content, or show files are transmitted. Failure to meet these intermittent connectivity requirements will disable audio output and is not grounds for a refund, chargeback, or monetary claim.
• The operating-system clock must be accurate and untampered with. The Software cross-checks the local clock against authoritative server timestamps. Clock manipulation, whether deliberate (to extend a trial or bypass an expired subscription) or accidental (timezone error, dead CMOS battery), will disable audio output (Section 2.2). Recovery requires correcting the clock and restarting; no manual override or customer-service unlock is provided. Failure to maintain an accurate clock is not grounds for a refund, chargeback, or monetary claim.
• Audio output will be disabled when the subscription is not active (trial expired, subscription expired, or license revoked) or when the conditions in Section 2.1 (connectivity) and Section 2.2 (clock integrity) are not met. All non-audio features of the Software remain accessible. The customer affirms that audio-output disablement under these conditions is an intentional design of the Software and not a defect.
• That the subscription is limited to 2 activations, which are not transferable between machines (no machine-swap or release mechanism).
• A link to this refund policy.

The acknowledgement is recorded with the purchase timestamp and is available to payment processors as evidence in disputes. The combination of these acknowledgements forms the customer's affirmative consent to the conditions of access listed above; subsequent claims that the customer was "not aware" of these conditions are answered by the consent record.

8. Payment Processor

All payments are processed by Lemon Squeezy (lemonsqueezy.com), which acts as the merchant of record for every SimplePlay2000 transaction. SimplePlay2000 does not store or process credit card information directly. All refunds are issued through Lemon Squeezy's automated refund API. Card data, PCI compliance, and transactional records are handled by Lemon Squeezy under its Merchant of Record Terms.

As merchant of record, Lemon Squeezy computes, collects, and remits applicable sales tax (and any other transaction taxes) based on each customer's billing-address location. The advertised subscription price (USD $49.99 / year) is the pre-tax amount; the customer's final total at checkout includes any applicable sales tax computed by Lemon Squeezy. SimplePlay2000 Ltd. receives only the net subscription revenue after Lemon Squeezy's processing fees and the collected taxes are deducted. Customers do not need to remit sales tax separately to SimplePlay2000 Ltd. or to any tax authority — that obligation is fulfilled by Lemon Squeezy on the customer's behalf at the time of purchase.

9. Contact

For refund questions, billing issues, or chargeback inquiries:

• Support email: sp2ksupport@gmail.com
• Customer portal: customers.lemonsqueezy.com (managed by Lemon Squeezy)

10. Changes to This Policy

We may update this policy from time to time. The current version and effective date are always shown in this document, in the in-app Account modal, and on this page. Changes apply only to new subscriptions and renewals — customers already in a paid term are governed by the policy in effect at the time of their most recent payment.

Publisher: SimplePlay2000 Ltd. · 5920 E Wethersfield Rd, Scottsdale, AZ 85254, USA · Arizona Domestic For-Profit Corporation · ACC Business ID 25068972